Payment Portal

This article explains the payment portal for State Membership Fees.

The portal is located at https://payments.nsw.scouts.com.au/login

1. Logon to the portal
   
   
   
2. Once logged in you will see your invoice to be paid
   Click Continue 
   
   
   
3. Payment options screen.
   Select which payment option you would like to use.
   Note: Active Kids option is only available to Youth members.
   
   Full Payment
   Pay 100% of your invoice.
   
   Active Kids Voucher(s)
   Members need to redeem their Active Kids voucher(s) from Service NSW (Click Here).  You can claim 1 voucher from January to July which can be used with Scouts from April to July and 1 voucher from July to December which can be used with Scouts from July to December.

   Invoices less than $100 cannot use an Active Kids voucher.  If you are paying your invoice in April – July, you will be able to use your 1^st voucher and charge the balance less $100 to your Credit / Debit card.  In July you will be able claim and redeem your 2^nd voucher to pay the invoice balance ($100).  You are unable to use 2 vouchers for invoices from July – December.
   
   Payment Plan
   With this option, you can select to pay your invoice in instalments.  The number of instalments will be based on the number of months left until the end of the Scouts Financial Year (March).
   Up to 3 payments will be charged to your credit card after your payment today.
   
   

   Note: Once you select your payment option and process your payment, you are unable to change the option.
   
   

4. Full Payment

   Enter your Credit / Debit card details and click on Make Payment
   
   Payment processed
   
   Once the payment has been made, you will receive an email with the receipt.

   
   
   

5. Active Kids
   You are only permitted to use 1 voucher with Scouts Between April - July and 1 voucher between July - December.

   Example 1 - You are invoiced between April - July
   You can redeem your 1st voucher between April - July and pay the balance less $100 with your card, you then use your 2nd voucher in July to pay your balance.

   Membership Fee	$240
   Joining Fee	$50
   Total Due	$290
   AK Voucher Redeemed	-$100
   Charge to Card	-$90
   Balance Due in July	$100

   
   Example 2 - You are invoiced between July - March
   You can only use 1 voucher to make a payment.  If you have 2 vouchers available, you will have to use one voucher with a different provider.  Service NSW Rule:- "Used for the same activity within the same term as another Active Kids voucher"  (Click Here for more information)

   Membership Fee	$240
   Joining Fee	$50
   Total Due	$290
   AK Voucher Redeemed	-$100
   Charge to Card	-$190
   Balance Due	$0

   
   When you select the Active Kids option, the voucher screen will be shown.
   Enter your voucher number and the members Date of Birth (DDMM) as listed with Medicare.
   Click the Validate button to validate your voucher.
   
   
   Using your voucher between April - June
   If the voucher is valid and you are paying an invoice issued between April - June, you will get this screen
   If you wish to use your 2nd voucher you need to select the tick box "I want to use Active Kids 2nd Voucher in July).
   
   In July, you will receive a reminder email that you need to claim your 2nd Active Kids voucher and return to the portal to submit your voucher.  You will have 30 days to complete this task.  If you do not redeem your voucher in 30 days, your stored Credit / Debit card will be charged.
   
   Using your voucher between July - March
   If the voucher is valid and you are paying an invoice between July - March, you will get this screen.
   
   
   Issues with Vouchers
   If there is a problem with the voucher you will get this screen
   
   Errors

   Message	Meaning
   	The voucher number is invalid.  Check the voucher number.
   	The voucher Pin (Date Of Birth) is invalid.  This is the date that is listed with Medicare.
   	The voucher you have entered has already been redeemed with a provider.
   	The voucher has expired as it was issued in a previous year.
   	The voucher you are trying to use is an Creative Kids.  This voucher type is not available for Membership Fees.

   
   Once the voucher is valid, click Redeem and Continue and the Credit / Debit card screen will be shown.
   
   At the top of the screen will be information about what will be charged to your credit / debit card.
   Enter your Credit / Debit card details and click on Make Payment
   
   Payment processed
   
   Once the payment has been made, you will receive an email with the receipt for both the credit / debit card payment and the Active Kids voucher processed.

          
   
   

6. Payment Plan
   When you select this option, the system will work out the number of payments that needs to be made.  All payments are to be made by March the next year, (End of Scouts Financial Year).
   
   Enter your Credit / Debit card details and click on Make Payment
   
   
   Payment Processed
   
   The system will automatically charge your stored card details on the dates listed.
   You will also receive an email receipt with this information in it.